Frequently Asked Questions
Who is EffortQuest for?
What will EffortQuest do for us?
How long is the program?
Who 'teaches' the program?
Is there a limit to the number of people in each EffortQuest session?
Can we customize the program?
What support materials does the facilitator/moderator receive?
What support materials does the participant receive?
How do we purchase the EffortQuest system?
Can participant materials be shared or transferred to another individual?
Can we certify one of our internal people to deliver EffortQuest?
Can we preview the program?
I have additional questions! What do I need to do?
Who is EffortQuest for?
EffortQuest is for anyone who is being asked to do more with less, adapt to constant change, increase production without compromising quality, work better together as a team, be a continuous learner—all while maintaining a positive attitude! Now, that would describe just about everyone in today's workplace, wouldn't it?
The program is built for non-managerial job functions (at any level of the organization) where productivity and/or results are expected (e.g., call centers, sales organizations, customer-facing functions, back-office operations, administrative roles, etc.).
What will EffortQuest do for us?
The dominant force in any industry is the organization with strategic agility—and how employees think about performance and execution is what determines the level of agility. EffortQuest focuses exclusively on Higher Performance Thinking (HPT) and personal accountability for the attitude and actions that lead to better results. But what does that mean for you? Read on ...
In organizations with quantifiable measures in place, EffortQuest has had an indisputable impact on many different metrics, including: sales results (e.g., 18% increase in less than one year); accuracy and quality scores (e.g., 42% improvement) and business process improvement (e.g., 234%). In addition, our clients report anecdotal benefits on many levels including better attitude, improved teamwork and more creativity/innovation.
How long is the program?
The EffortQuest seven (7) module video program is scalable and flexible—each module is designed to be delivered in approximately 30 minutes (time includes video component & discussion breakouts). Two optional 15-minute exercises are provided for each module that drill a little deeper into the content and provide additional learning opportunities. The modules can be delivered separately over a period of time (e.g., one module per week over seven weeks) or they can be combined to accommodate any organizational need (e.g., a two-hour meeting or a half-day team retreat).
Who 'teaches' the program?
One of the reasons EffortQuest is so effective is the blended-learning approach we utilize to guarantee everyone hears a consistent message while still allowing the message to be task and/or job specific. All EffortQuest video content, concepts, tools and techniques are delivered by Higher Performance expert, Neil Dempster. The discussion break-outs are facilitated/moderated by the workgroup supervisor to ensure the discussion focuses on relevant and timely activities/goals/outcomes.
Is there a limit to the number of people in each EffortQuest session?
To encourage interaction and allow each person to have input during the discussion segments of the program, we suggest each session be limited to 10-12 people. When it is absolutely necessary to have greater numbers of participants in a session, we recommend breaking the group into smaller sub-groups (for the discussion segments) or incorporate a team-teaching format with multiple facilitators.
Can we customize the EffortQuest program?
The implementation strategy used by EffortQuest (see Who 'teaches' the program?) automatically incorporates organizational goals/priorities and task/job specific information making the program content both timely and relevant for the participant. In addition, several areas within the participant workbook are customized for each client (e.g., Mission and/or Value Statements, Annual Goals, letter from the CEO or Division Head, etc.).
What support materials does the facilitator/moderator receive?
One of the more powerful features of the EffortQuest program is the comprehensive support structure available to the facilitator/moderator. While we acknowledge the discussion break-outs within EffortQuest are the same types of discussions that should already be taking place between supervisors and their employees, we also realize that some supervisors lack training in this area or are uncomfortable with the process. For this reason, we have created a wide array of support materials to help supervisors engage their employees more effectively. Within a dedicated web site we include everything a person will need to facilitate/moderate the EffortQuest program, including: Communicating EffortQuest to Your Employees, Preparing to Deliver the EffortQuest Modules, Tips to Enhance Participant Learning, Dealing with the Challenging Participant, EffortQuest Manager's Cheat Sheet, and much, much more!
If you would like to preview the facilitator/moderator support web site, please contact your sales associate for a temporary access password.
The seven EffortQuest video modules are installed on your organization's intranet to allow easy access from any authorized computer.
In addition, one set of wall posters is provided to each manager implementing EffortQuest with his or her team. Each of the 10 different posters within the set reflects a message contained in the program and reinforces the behavioral components of a performance culture.
What support materials does the participant receive?
Each participant receives a 21-page workbook that mirrors the video content and provides space for notes, discussion points and action items. In addition, participants obtain access to the myEffortQuest.com support web site that contains sample templates and other productivity tools.
How do we purchase the EffortQuest system?
The tuition and materials fee is based on the number of employees who will be participating in the EffortQuest program and the number of supervisors/managers who will be certified as facilitators/moderators. There is currently no annual licensing fee.
We will be pleased to provide you with a proposal that meets your needs. Please contact your sales associate for details.
Can participant materials be shared or transferred to another individual?
No. Employees who participate in EffortQuest must each have a participant kit and workbook purchased for them. Because EffortQuest focuses on personal goals and accountability, each individual's take-aways will be unique so a personal workbook is necessary. This employee-specific workbook is also important because it will be an effective on-going resource for personal and professional growth as well as for coaching and mentoring situations.
Can we certify one of our internal people to deliver EffortQuest?
Because we utilize the workgroup supervisor/manager as a facilitator/moderator for the EffortQuest program, there is typically no need to certify additional people. However, there are occasions when an organization wants to provide an extra layer of support (e.g., representatives from HR or the training department) to assist supervisors when there is a unique situation (e.g., a large team reporting to one supervisor). To accommodate this need, we will provide train-the-trainer support to selected representatives within your organization. Because every organization is unique in how this will be accomplished, please let your sales representative know this is something you may be interested in.
Can we preview the EffortQuest program?
Absolutely! You can take a Quick Tour of the key elements of the seven EffortQuest modules if you want something fast and easy (under 4 minutes). For full on-line access to review several of the EffortQuest modules, please contact your sales associate for a user name/password.
I have additional questions! What do I need to do?
It's easy! Simply send us an email or contact us by telephone at (800) 932-0770 (North America toll-free). For specific contact information please see the Contact Us page.