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Here's the next in our series of weekly managerial TIPS (Techniques, Insights, and Practical Solutions)
to help you better engage your team in the activities that lead to higher performance.
CORE Bites Issue #67
Most ... no ... ALL organizations have had significant aspects of their business or mission disrupted in some way as a result of the ongoing spread of the COVID-19 virus. Yes, we are now in the midst of a pandemic and during these tumultuous times employees are under tremendous stress, both personally and professionally.
But I'm not sure that stress, in and of itself, is problematic. Stress is a normal physiological response to an abnormal situation; it enables our body to adapt to the multitude of positive and negative events that we experience in life.
My bigger concern—and the rationale for this week's CORE Bites topic—is, unlike fear, which is a biological response to a well-defined and very real threat, anxiety is a (largely) psychological response to a vague or unknown threat. And there are few things we've dealt with in the recent past as uncertain as this contagion. Anxiety manifests itself—at both a conscious and subconscious level—when we expect or believe that a dangerous or catastrophic event may take place. Anxiety can interfere with daily life and can contribute to somatic symptom disorders with a wide variety of seemingly unrelated physical symptoms.
There are basically only two options when dealing with anxiety. The first is to reduce or remove the source of the anxiety. Unfortunately, the uncertainties surrounding the coronavirus eliminate that possibility. The second option is to increase our body's ability to deal with the anxieties we face. Everyone can—and everyone should—do this.
The vast majority of us—as managers and leaders—are not medical doctors trained in affective disorders. However, what we are good at (or should be!) are keen observational skills that may help us detect the early warning signs of anxiety in our employees. The HVAs listed below can help in this identification and help in reducing the harmful effects. [Note: This information should not replace a referral to an Employee Assistance Program (EAP) and/or to a qualified medical practitioner, if warranted.]
Common Anxiety Signs and Symptoms: One of the biggest pluses in knowing your people well, is it becomes very obvious when there is a demonstrable change in behavior, demeanor, and/or physical symptoms. Here are a few of the common anxiety symptoms you should watch out for. [Note: Even though you may not be with your employees in-person, you can look for clues for many of these in your telephone calls, video conferencing, and electronic communications.]
Healthy (Physical/Mental) Activities During Stressful Times: As a result of Work-from-Home (WFH) restrictions, people are feeling very isolated right now. I had one individual tell me, "I feel like I'm on house arrest because I can't go out!" Here are several positive and healthy (even 'therapeutic') activities that you can recommend to your employees (and you can even do yourself!) that are still in line with "social distancing" recommendations:
I'd love to hear how these HVAs work for you!
Neil Dempster, PhD, MBA
RESULTant™ and Behavioral Engineer
"In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers."
— Fred Rogers —